Privacy Policy

Effective Date: June 21, 2026

River Oaks Car Care ("we," "our," or "us") respects your privacy and is committed to protecting the information you provide when using our website and services.

Information We Collect

We may collect the following information when you submit forms, contact us, schedule appointments, or use our services:

• Name

• Email address

• Phone number

• Vehicle information

• Service inquiries

• Appointment requests

• Communication preferences

• Customer service history

We may also collect information through automated technologies such as cookies, analytics tools, and communication platforms.

How We Use Your Information

We use collected information to:

• Respond to inquiries

• Schedule appointments and service visits

• Send SMS and email communications

• Provide repair updates and service reminders

• Improve our services and customer experience

• Maintain customer service records

• Provide customer support

SMS Communications

By submitting your information through our website or forms, you consent to receive SMS communications from River Oaks Car Care regarding your inquiries, appointments, vehicle service updates, and account-related notifications.

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying:

STOP

For assistance, reply:

HELP

Communications & Call Handling

River Oaks Car Care may utilize automated communication systems, call routing technologies, scheduling platforms, and customer management software to assist with appointment scheduling, customer support, and service updates.

Calls and messages may be recorded or stored for quality assurance, training, and customer service purposes.

Information Sharing

We do not sell your personal information.

We may share information with trusted third-party providers necessary to operate our services, including:

• Scheduling software

• SMS providers

• Email service providers

• Payment processors

• Analytics providers

• Customer management platforms

These providers are only given access necessary to perform their services.

Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no internet transmission or storage system can be guaranteed 100% secure.

Your Rights

You may request to:

• Access your information

• Correct inaccurate information

• Request deletion of your information

• Opt out of communications

To make a request, contact us using the information below.

U.S. Customers Only

River Oaks Car Care currently provides services only within the United States.

Contact Information

River Oaks Car Care

Email: anthonynarez@sbcglobal.net

Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.